New York State Library
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Help Desk

Have you checked to see if your question is answered on our FAQ page?

The New York State Library staffs the NOVELny Help Desk Monday through Friday. Staff answer questions regarding access, searching techniques, and troubleshooting.

In order to better serve NOVELny customers, the NOVELny vendors (Gale and Britannica) now support libraries by directly answering questions related to their products.

Contact the Help Desk

E-mail the Help Desk at

Call the Help Desk:

  • Toll-free (877) 277-0250
  • Capital District (518) 486-6012


For geolinks for all of the NOVELny databases, please visit the Gale support portal.

Vendor Contact Information

Britannica Digital Learning:

Gale, a Cengage Company:

The following types of questions can be answered by the NOVELny Help Desk:

  • Registration
  • General how-to's
  • Questions about the NOVELny program and databases

The following types of questions should be directed to the individual vendors:

  • Updates in contact information (contact person, e-mail address, phone number, etc.)
  • IP updates
  • Requests for URLs, usernames and passwords
  • Statistics
  • Remote access
Last Updated: September 9, 2021