NYS Library Plan for Reopening and Restoring Services

Note: The Library's service levels do not directly correspond to the four phases of the NY Forward reopening plan. The column highlighted with a double border indicates the service level currently in place.

NYS Status NYS Pause New York State Forward
Service Level Service Level 1 Service Level 2

Service Level 3

Service Level 4

Service Level 5

Service Level 6

Anticipated Date 3/17/20-6/7/20 6/8/2020-        
CDC Community Transmission Level

Substantial

Moderate

Moderate

Minimal

Minimal

None - Post Pandemic

Library Building

Building closed to the public; all services virtual.

Building closed to public. Continue to provide virtual services.

Building closed to public other than by appointment or for no-contact services. Continue to provide virtual and remote services.

Building open with restricted access to avoid gatherings, following State/SED guidelines.

Building open, with social distancing practices enforced; no large gatherings or events.

Building open, with gatherings or events of 50+ allowed.

Staffing Level

Other than essential staff, 100% of staff working from home.

Up to 25% of staff in building; others working remotely.

25%-50% of staff return to building.

50%-75% of staff return to building.

75%-100% of staff return to building.

100% of staff return to building.

TBBL

No materials sent out; patrons encouraged to use BARD to download books.

Begin mailing materials to patrons; however, until the backlog is caught up, Reader Advisors will answer 800 line on a limited basis. 

Once backlog is complete, begin taking new requests, including answering the 800 line on a limited basis. Start checking in materials. Continue to promote BARD.

Call center and circulation fully operational. Continue to promote BARD and offer complimentary digital literacy training/education to help adoption of digital TBBL services.

Call center and circulation fully operational. Continue to promote BARD and offer complimentary digital literacy training/education to help adoption of digital TBBL services.

Call center and circulation fully operational. Continue to promote BARD and offer complimentary digital literacy training/education to help adoption of digital TBBL services.

Public Services

In-person services suspended. Reference services conducted via email or phone.

Library closed to public. No more than 25% staff in the building; all others working remotely. Reference services conducted via email or phone.

Use interagency courier, USPS or UPS mail, but continue to promote ILL and document delivery as preferred alternatives. Reference services conducted via email or phone. 

Most services offered virtually. Continue interagency courier, USPS, or UPS mail; Researchers may schedule short visits with assigned desk areas and/or microfilm readers. Use of wireless network permitted, but no public computers.

Most services available with some modifications. Patrons may visit, browse 7th floor collections, and check out materials. Modified computer services offered. No-contact services offered for high risk and disabled patrons.  Many services offered virtually.

Full service. Possible modified computer use policy.

Technical Services

Remote work on bibliographic database maintenance, digital collection maintenance, ILL (limited to electronic document borrowing), and web updates; all other services suspended.

Process government documents, process new material, begin ILL to regions that are open, review preservation needs.

Process backlog of tangibles, limited book repair, ILL to regions that are open, scanning.

Finish processing backlogs, increase preservation unit activities, ILL to new regions opening, scanning.

Resume full processing of materials, continue gift processing, resume full preservation activities, ILL to new regions opening, scanning.

Full service

Safety Considerations

Building closure, staff working remotely.

Returned materials quarantined for 72 hours.

Implement material handling protocols (quarantining returned materials for 72 hours, use of PPE when handling materials, etc.). Encourage staff to stay home when sick. Implement social distancing measures. Clean and disinfect frequently touched surfaces daily. Ensure hand hygiene supplies are readily available.

Implement material handling protocols (quarantining returned materials for 72 hours, use of PPE when handling materials, etc.).
Encourage staff and patrons to stay home when sick. Implement social distancing measures, including use of masks. Clean and disinfect frequently touched surfaces daily. Ensure hand hygiene supplies are readily available. Implement plan for protective measures for staff and patrons at increased risk of severe illness.

Implement material handling protocols (quarantining returned materials for 72 hours, use of PPE when handling materials, etc.).
Encourage staff and patrons to stay home when sick. Implement social distancing measures, including use of masks. Clean and disinfect frequently touched surfaces daily. Ensure hand hygiene supplies are readily available.

Encourage staff and patrons to stay home when sick. Clean and disinfect frequently touched surfaces daily. Ensure hand hygiene supplies are readily available. No social distancing measures in place.

Last Updated: June 18, 2020